{"id":12395,"date":"2022-07-25T14:24:54","date_gmt":"2022-07-25T14:24:54","guid":{"rendered":"https:\/\/digitalscientists.com\/?p=7848"},"modified":"2024-10-21T14:14:39","modified_gmt":"2024-10-21T14:14:39","slug":"what-is-a-digital-front-door","status":"publish","type":"post","link":"https:\/\/digitalscientists.com\/blog\/what-is-a-digital-front-door\/","title":{"rendered":"What is a digital front door?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-option-default\">The consumerization of healthcare<\/h2>\n\n\n\n<p class=\"has-option-default\">As consumers feel the impact of rising out-of-pocket healthcare costs, they are looking for greater value for their money and the kind of customer experience that mirrors that of other service sectors. These shifting expectations have reversed the dynamic between patients and healthcare providers. Consumers are now in the driver\u2019s seat, wanting more control over their healthcare and seeking convenience, seamless communication, and instant access to their personal health information.&nbsp;<\/p>\n\n\n\n<p class=\"has-option-default\">To bridge the gap between rising patient expectations and healthcare operations, leading healthcare providers are implementing a digital front door strategy that focuses on providing patients with the kind of access, flexibility, and self-service convenience that they\u2019ve come to expect in a digital world.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">What is a digital front door strategy?<\/h2>\n\n\n\n<p class=\"has-option-default\">A digital front door is a consumer-centric approach that uses technology to connect patients and providers at every touchpoint along the patient care journey. By leveraging devices that consumers have already adopted for personal use, a digital front door delivers an integrated, seamless healthcare experience that deepens patient engagement and gives consumers more visibility into their own health management.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-option-mb40\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"514\" src=\"http:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/digital-front-door-infographic.png\" alt=\"digital front door strategy\" class=\"wp-image-13006\" srcset=\"https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/digital-front-door-infographic.png 651w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/digital-front-door-infographic-300x237.png 300w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/digital-front-door-infographic-472x373.png 472w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">Why is a digital front door important today?<\/h2>\n\n\n\n<p class=\"has-option-default\">According to a McKinsey report, telemedicine has sustained an astonishing 3,800% increase over its pre-COVID baseline, dramatically eliminating the need for many in-person patient visits. During the initial stages of the pandemic, telemedicine offered a critical and convenient bridge to care. Now that patients can resume in-person visits, both consumers and providers alike see the many benefits of a long-term virtual care strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">Upside of virtual care<\/h3>\n\n\n\n<p class=\"has-option-default\">The positive impact of virtual care extends to both consumers and providers. From a patient perspective, 76% of surveyed consumers expressed an interest in telehealth. On the provider side, 58% of clinicians view telehealth more favorably now than they did before the start of the pandemic. Virtual care is here to stay, and health systems must increasingly look for new ways to deliver patient-driven care. A digital front door strategy can connect patients to the care they need, when and where they need it \u2013 delivering <a href=\"https:\/\/digitalscientists.com\/blog\/custom-technology-can-positively-impact-the-value-based-care-model\/\">value-based care<\/a> beyond physical walls.<\/p>\n\n\n\n<p class=\"has-option-default\">Virtual care opens endless possibilities that can improve access to care while also containing costs. From triaging patients remotely to managing chronic illness at home, here are just a few patient and provider advantages:<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">Patient benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enables consumers to easily access care when they need it, through channels that are most convenient for them<\/li>\n\n\n\n<li>Improves patient experience<\/li>\n\n\n\n<li>Reduces infection rates<\/li>\n\n\n\n<li>Improves assessment<\/li>\n\n\n\n<li>Strengthens family support<\/li>\n\n\n\n<li>Improves chronic condition management<\/li>\n\n\n\n<li>Aids patients with limited mobility<\/li>\n\n\n\n<li>Expedites timely care<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">Provider advantages<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drives efficiency in processes such as appointment self-scheduling and care- coordination<\/li>\n\n\n\n<li>Reduces emergency department visits<\/li>\n\n\n\n<li>Enhances clinician satisfaction, reduces burnout<\/li>\n\n\n\n<li>Decreases patient transfers<\/li>\n\n\n\n<li>Reaches a larger patient population<\/li>\n\n\n\n<li>Improves access to care in rural communities&nbsp;<\/li>\n\n\n\n<li>Reduces repetitive tasks, freeing up staff for more value-added tasks<\/li>\n\n\n\n<li>Helps to attract new patients and retain them<\/li>\n\n\n\n<li>Reduces readmissions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">How does a digital front door work?<\/h2>\n\n\n\n<p class=\"has-option-default\">A digital front door strategy improves patient access to care by using a wide range of digital services and features. From scheduling their own appointments to managing chronic care at home, patients can tap into a broad range of services through a single access point. All a patient needs is a mobile device or access to the internet.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-default has-option-mb40\"><img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"602\" src=\"http:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/wide-range-of-digital-services-and-features.png\" alt=\"Digital Services and Features\" class=\"wp-image-13007\" style=\"width:652px;height:602px\" srcset=\"https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/wide-range-of-digital-services-and-features.png 652w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/wide-range-of-digital-services-and-features-300x277.png 300w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/wide-range-of-digital-services-and-features-404x373.png 404w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><\/figure>\n\n\n\n<p style=\"text-align:left; line-height:24px\">A digital front door provides patients with a single access point for all their virtual interactions. It serves an entry point into a host of provider services,&nbsp;accessible \u2013 whenever and wherever.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">How a digital front door improves patient outcomes<\/h2>\n\n\n\n<p class=\"has-option-default\">With rising expectations for on-demand health services, it\u2019s not surprising that a growing number of consumers are choosing health care providers based primarily on their digital offerings. According to a study by NRC Health, 77% of patients begin their healthcare search online, which makes it critically important for hospitals and health systems to implement a digital front door strategy that can effectively engage consumers by providing online access to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Location data and hours of operation<\/li>\n\n\n\n<li>Self-scheduling<\/li>\n\n\n\n<li>Virtual interactions and appointments<\/li>\n\n\n\n<li>Estimated wait times for emergency and urgent care<\/li>\n<\/ul>\n\n\n\n<p class=\"has-option-default\">Further, an effective digital front door approach uses a broad range of digital devices and features to create an integrated, frictionless healthcare experience at every touchpoint in the patient\u2019s journey. From appointment scheduling to follow-up care, a digital front door can help empower consumers to take a proactive role in their health, using their own devices to access health services and information when it\u2019s most convenient for them. This anytime-anywhere access can remove barriers to care and promote proactive care management.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">A digital front door can address social determinants of health<\/h2>\n\n\n\n<p class=\"has-option-default\">Removing barriers to care is particularly significant for populations with limited access to healthcare. A key determinant of health is access to affordable and decent healthcare services. A virtual care model can help improve access to care in rural and urban areas where, according to the NIH, barriers to healthcare include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Patient complexity<\/li>\n\n\n\n<li>Resource limitations<\/li>\n\n\n\n<li>Service access<\/li>\n\n\n\n<li>Training constraints<\/li>\n\n\n\n<li>Patient avoidance of care<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-option-mb40\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"448\" src=\"http:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/social-determinants-of-health.png\" alt=\"Social determinants of health\" class=\"wp-image-13008\" srcset=\"https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/social-determinants-of-health.png 651w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/social-determinants-of-health-300x206.png 300w, https:\/\/digitalscientists.com\/wp-content\/uploads\/2022\/07\/social-determinants-of-health-542x373.png 542w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><\/figure>\n\n\n\n<p class=\"has-option-default\">In the global effort to achieve health equity, a digital front door approach can help move us one step closer. Through a single point of access to clinical assessment, virtual visits, health education, and personal health records, it\u2019s now possible to provide access to those at greatest risk of poor health due to social conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">How to implement a digital front door strategy<\/h2>\n\n\n\n<p class=\"has-option-default\">With the growing ability to expand healthcare access to a broader population, a digital care strategy is now more important \u2013 and attainable \u2013 than ever.<\/p>\n\n\n\n<p class=\"has-option-default\">Before the pandemic, there were several roadblocks to implementing a digital front door strategy. Among the challenges were technical capabilities, stakeholder buy-in, user adoption, and concerns about privacy and regulatory compliance. But as the pandemic abruptly forced consumers into remote care models, the shift sparked explosive growth in virtual health services, the majority of which are now here to stay. This broad acceptance of virtual care services among both patients and providers has now opened the digital door to a host of opportunities that can help connect, engage, and monitor patients outside the physical walls of a building. As organizations see the upside and growing necessity of providing a full suite of digital care services, the next step is knowing where to begin. Here\u2019s 10-step plan that can get you started.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">Digital front door implementation: 10 tips<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">1. Plan to increase your investment in digital care<\/h3>\n\n\n\n<p class=\"has-option-default\">According to a HIMSS report, <a href=\"https:\/\/www.himss.org\/sites\/hde\/files\/handout-FutureOfHealthcareReport-EMC-0821-FINAL_202.pdf\">80% of health systems plan to increase their investment<\/a> levels in technology and <a href=\"https:\/\/digitalscientists.com\/digital-health\/\">digital healthcare<\/a> over the next five years. As patients increasingly demand digital convenience, many organizations recognize the importance of integrating digital solutions into their existing infrastructure to help them attract new patients and retain them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">2. Get everyone aboard and aligned<\/h3>\n\n\n\n<p class=\"has-option-default\">Prior to the pandemic, getting everyone on board with a digital care model took Herculean efforts. Concerns ranged from technophobia to security risks. In healthcare today, there is no room for laggards. Find your digital champions and elevate them to leadership roles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">3. Map an outline, identify gaps, and prioritize digital touch points across your service ecosystem<\/h3>\n\n\n\n<p class=\"has-option-default\">As you begin analysis for your digital front door strategy, map an outline of existing digital touch points across your service continuum. Identify gaps and then prioritize technologies that you\u2019ll need to fill these gaps. Currently, there is no standalone solution that can serve as an all-in-one plug and play. You\u2019ll need a team that can help you identify vendors and evaluate solutions that can be integrated into your existing infrastructure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">4. Achieve interoperability throughout your digital ecosystem<\/h3>\n\n\n\n<p class=\"has-option-default\">Seamless data sharing between systems is critical to protecting privacy and meeting regulatory requirements. To achieve true interoperability and ensure the secure exchange of information throughout your ecosystem, it\u2019s imperative to select providers with interoperability specialization in healthcare.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">5. Focus your efforts on user design and the digital experience<\/h3>\n\n\n\n<p class=\"has-option-default\">Many younger consumers are choosing health care providers based primarily on their digital offerings, according to a recent <a href=\"https:\/\/go.nrchealth.com\/l\/279972\/2020-01-28\/cj33d\">NRC Health study<\/a>. An integrated and seamless customer experience is critical to attracting patients and retaining them. Where patient expectations previously focused on the technical quality of medical care, now the emphasis is shifting to convenience, cost, and personalized service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">6. Clearly represent your offerings<\/h3>\n\n\n\n<p class=\"has-option-default\">Today\u2019s consumers expect instant access to information. Be sure to present your services and offerings clearly and through an interactive design that will engage visitors. This initial touchpoint is the digital front door through which all interactions can occur.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">7. Develop a digital triage tool<\/h3>\n\n\n\n<p class=\"has-option-default\">Consumers typically search the web when they develop symptoms. This serves as one of the best opportunities to engage and acquire new patients. Symptom triage tools, like AI chatbots, can be used effectively to qualify patient needs and direct them to the right offerings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">8. Offer online self-scheduling and digital check-in<\/h3>\n\n\n\n<p class=\"has-option-default\">Patient self-scheduling is one of the easiest ways to increase patient engagement and minimize cancellations and no-shows. Scheduling an appointment is generally a patient\u2019s first interaction with a healthcare provider. First impressions are critical, so it\u2019s important to create a seamless process for online appointments and check-ins.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">9. Incorporate online payment tools<\/h3>\n\n\n\n<p class=\"has-option-default\">Improve claims management<strong> <\/strong>and reduce long reimbursement timelines. By incorporating online payment tools, you can reduce payment collection timelines, non-payment rates, and eliminate costs and time associated with manual payments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-option-default\">10. Partner with internal IT on security and integrations<\/h3>\n\n\n\n<p class=\"has-option-default\">No one knows your security risks better than your IT department. Leverage your team\u2019s knowledge and experience by fully engaging IT in your digital front-door implementation. An integrated security system is central to information flow and can increase response times across all systems.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-option-default\">What\u2019s the ROI on digital front door implementation?<\/h2>\n\n\n\n<p class=\"has-option-default\">To demonstrate value, a digital front door transformation must use hard ROI \u2013 figures that can be quantified. Given the complexity of hospitals and health systems, collaboration with a trusted partner will be essential in developing an ROI model for your stakeholders. As you set out to examine your level of investment in digital offerings, or future <a href=\"https:\/\/digitalscientists.com\/\">software development<\/a> consider these figures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left has-option-default\">Digital front door: Figures and facts<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p style=\"font-family: Roboto Mono,monospace; text-align:center; color: #5580BB; font-size:90px\">40-60%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">of consumers express interest in a set of broader virtual health solutions, such as a \u201cdigital front door\u201d or lower-cost virtual-first health plan<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-option-default\">Savings and benefits to providers<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">30%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">Virtual care has helped providers cut hospital ED costs by more than 30%<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">60%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">of surveyed physicians feel virtual care allows them to provide more comprehensive quality care<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">40%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">More than 80% of surveyed physicians agree that patients have better access to care since they began providing it virtually<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">50%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">More than 50% of physicians indicate virtual care has increased their professional satisfaction, reducing clinician burnout<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">24%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">of healthcare office visits and outpatient volume could be delivered virtually<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #5580BB; font-size:40px\">35%<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">of regular home health attendant services could be virtualized, providing a patient comfort and convenience<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-option-default\">Savings and benefits to consumers<\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #87739C; font-size:40px\">$100<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">Virtual care reduces patient healthcare costs by about $100 per visit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #87739C; font-size:40px\">$19 and $121<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">Patients saved on average between $19 and $121 using telehealth, primarily by avoiding trips to the ED<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #87739C; font-size:40px\">$120<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px; letter-spacing:.25px\">Seeing a specialist averages $120 less for a virtual visit than an in-person visit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #87739C; font-size:40px\">$141<\/p>\n\n\n\n<p style=\"text-align:center; line-height:24px\">A virtual urgent-care visit averages $141 less than being seen in an urgent care clinic.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-wide is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p style=\"font-family: Roboto Mono, monospace; text-align:center; color: #87739C; font-size:40px\">$93<\/h3>\n\n\n\n<p style=\"text-align:center; line-height:24px\">A virtual care visit for a non-urgent health concern was $93 less than the average cost of an in-person visit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-option-default\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To bridge the gap between rising patient expectations and healthcare operations, leading healthcare providers are implementing a digital front door strategy that focuses on providing patients with the kind of access, flexibility, and self-service convenience that they\u2019ve come to expect in a digital 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